Telecom Designs provides nationwide service and repair 24 hours a day, 7 days a week.
We provide service and repair during normal business hours, after hours and weekends in addition to emergency service response through our Service Call Center.
When you partner with Telecom Designs for your cabling and technology systems, you can rest assured you are receiving the best service in the industry.
Cabling Network Technology Service & Repair Options
Service Call Center
We provide service on a wide variety of telephone and data systems and all the related peripheral products that are used to support the retail environment. These systems include:
- Telephone Systems
- IOT Devices
- Dial Tone Related Problems
- T-1 & Data Circuits
- Paging Systems
- Music Systems/Media Servers
- Indyme Call Boxes
- POS Equipment
- Servers & Computer Room Equipment
- Cabling Issues
- Networked PC’s
- In Store Kiosks
- ATM Machines
- Back Up Computer Modems
- Catalina Marketing
- Certegy Check Cashing Devices
- Western Union Machine
- Lottery Devices
- Specialty Devices Utilized in Retail Stores
Telecom Designs provides qualified service technicians from our Service Call Center on a nationwide basis to resolve service issues around the clock, guaranteed. If your problem cannot be resolved through our Service Call Center, a technician will be dispatched to your site.
Advance Warranty Replacement
We offer a variety of “Repair & Return” programs to replace equipment that may experience failures in the field. Our highly trained Service Call Center staff can reduce costs by preventing an on-site visit by a technician.
This service standard offers an immediate solution to the customer by shipping replacement equipment the same day the problem is diagnosed. We will work with you to customize a repair and return program that addresses your specific needs for any piece of equipment.
Advanced Help Desk Capabilities
Telecom Designs offers advanced technical support capabilities from our Service Call Center.
We currently resolve a high percentage of all service related calls over the telephone. You benefit with faster service and save money when a technician does not have to be dispatched to the site.
Telecom Designs is Your Proactive Service Provider
We are quick to respond to service requests as we receive them from your Help Desk.
We know it is extremely important to communicate the status of every service call back to your Help Desk in a timely and accurate manner. Our automated service system notifies your help desk that the service issue has been resolved and provides a detailed report of what was done at the site.
This allows your help desk to close the ticket out immediately, helping them achieve there QOS benchmarks. Telecom Designs is committed to saving your company time and money with all service and repair issues.
Contact us today to partner with the best network and technology service provider in the industry.